Calm Mushroom Refund & Returns Policy
At Calm Mushroom, your satisfaction is important to us. However, due to the specific nature of our products — including ingestible mushroom supplements, extracts, and dried caps — and for reasons of hygiene, safety, and product integrity, **all sales are generally considered final.**
This policy helps us ensure that every customer receives products that are pristine, untampered, and meet our high-quality standards. Therefore, we typically cannot offer refunds or exchanges for products once they have been purchased and shipped, unless they fall under the specific conditions outlined below.
Exchanges for Damaged or Defective Items
While we strive for perfection, we understand that issues can sometimes occur during shipping or manufacturing. We only offer exchanges if your Calm Mushroom product arrives in a **defective or damaged condition.** This applies to all our offerings, including Chanterelle capsules, mushroom extracts, microdosing capsules, dried Amanita Muscaria caps, or Amanita Muscaria resin.
To be eligible for an exchange due to damage or defect, please follow these guidelines:
- Your item must be demonstrably defective or damaged upon arrival.
- You must contact us within 7 days of receiving your order.
- We require a receipt or proof of purchase, along with clear photographic or video evidence of the damage or defect.
How to Initiate an Exchange
If you believe you have received a damaged or defective item, please contact our customer support team immediately to get started. Do not send your purchase back to the manufacturer or to us without prior authorization.
Our team will guide you through the process and provide instructions on how to proceed with your exchange.
Return Shipping Policy for Exchanges
For approved exchanges due to defective or damaged products, we will provide specific instructions for return shipping. You will generally be responsible for paying your own initial shipping costs for returning your item to us. However, shipping costs for items confirmed as defective or damaged by Calm Mushroom may be reimbursed or compensated for during the exchange process.
- Original shipping costs are non-refundable.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item with a value over 50 EUR, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.
Contact Us for Support
For any questions related to our refund, returns, or exchange policy, especially concerning damaged mushroom products or defective mushroom supplements, please do not hesitate to reach out to our customer support team.
You can contact us directly at mushroomcalm[at]gmail[dot]com. We are here to assist you and ensure a fair resolution for any issues with your order.